PETER PASQUALE M.Ed
Certified Trainer / Curriculum Consultant / Implementation Analyst / Instructional Design
Peterisms - My Guiding Principles
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Adults need to see the Big Picture.
When you land on a NEW SCREEN, always start with the Big Picture.
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Adults need to tie new concepts to old concepts.
Ask yourself: what common student experience can I relate this issue to?
Create ONE-OF-A-KIND diagrams.
Learn the current workflows of the organization.
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Adults will get frustrated if YOU confuse them.
Always start with the SIMPLE and move to the complicated. Be methodical.
Less well said, is more.
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Repetition aids learning.
Obey the 3 Ts: Tell them before, Tell them, and Tell them after.
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A spoonful of humor helps the medicine go down.
Results
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After hearing Peter’s presentation about Accounts vs. HARs, Tony Onrad, the director of UCSF Training said:
“This is now so simple. This is what we needed from the
start!”
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Quote from Lucia Kwan, Patient Accounting Director:
“Of all the many Epic classes, yours were my favorite.”
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One student wrote in his evaluation:
“I used to look at my screen and see an explosion of stuff!"
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As a Customer Service training specialist for Sprint PCS, he led a high impact team that reduced training time by two weeks - without sacrificing quality.
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Dennis Tifft of TRIA of Minneapolis:
“We loved it that Peter left us with a real life manual.
We wish we could keep him forever.”
There are hundreds more...
Peter has had two clients insist that Epic Education make him the exclusive trainer for their departments: (Dennis Tifft of TRIA and Bonnie Bialy of Stanford) – and he has letters of reference to prove it!