PETER PASQUALE M.Ed
Certified Trainer / Curriculum Consultant / Implementation Analyst / Instructional Design
“Peter, you are among the top 10% of all Trainers.”
Denise Shankle
Langevin Learning Services
Peterisms – Guiding Principles
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Adults need to see the Big Picture.
When you land on a NEW SCREEN, always start with the Big Picture.
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Adults need to tie new concepts to old concepts.
Ask yourself: what common student experience can I relate this issue to?
Create ONE-OF-A-KIND diagrams.
Learn the current workflows of the organization.
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Adults will get frustrated if YOU confuse them.
Always start with the SIMPLE and move to the complicated. Be methodical.
Less well said, is more.
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Repetition aids learning.
Obey the 3 Ts: Tell them before, Tell them, and Tell them after.
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A spoonful of humor helps the medicine go down.
Results
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After hearing Peter’s presentation about Accounts vs. HARs, Tony Onrad, the director of UCSF Training said:
“This is now so simple. This is what we needed from the
start!”
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Quote from Lucia Kwan, Patient Accounting Director:
“Of all the many Epic classes, yours were my favorite.”
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One student wrote in his evaluation:
“I used to look at my screen and see an explosion of stuff!"
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As a Customer Service training specialist for Sprint PCS, he led a high impact team that reduced training time by two weeks - without sacrificing quality.
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Dennis Tifft of TRIA of Minneapolis:
“We loved it that Peter left us with a real life manual.
We wish we could keep him forever.”
Peter has had two clients insist that Epic Education make him the exclusive trainer for their departments: (Dennis Tifft of TRIA and Bonnie Bialy of Stanford) – and he has letters of reference to prove it!