PETER PASQUALE M.Ed
Certified Trainer / Curriculum Consultant / Implementation Analyst / Instructional Design

Work Experience

 

John Muir Health, Walnut Creek, CA. – Instructional Designer.

June 2013 - Present

• Authored all PB and SBO curriculum. Wrote, edited, or co- wrote most HB and Home Health courses.

• Taught multiple PB, HB, Home Health and SBO classes as well as follow-up workshops of up to 20 students. 

• Wrote tip sheets for PB, HB, SBO, Cadence and Ambulatory apps – including 5 living documents that will be used in perpetuity at John Muir. 

• Simultaneously provided go-live support to Professional Billing and Hospital Billing - resulting in extension.

• Co-supervised 2 PB/HB CTs, while teaching classes and simultaneously providing support to 2 go-lives. 

• Built PB, HB, SBO and HH training data. 

• Caused a well-received shift in the PB and HB training approach - resulting in approval of my design of PB/HB/SBO Core curriculum that was congruent with adult learning theories.

• Mentored co-Instructional Designer that was new to Epic. 

• Promoted to Community Connect trainer.

 

 

Allina Hospital & Clinics, Minneapolis, MN. – Fill-in Trainer.

Mar 2013 to June 2013

• Taught PB materials to 150 students after one round of observations at a hospital that has had Epic for 10 years.

 

 

Yale, New Haven, CT. –  PB Principal Trainer.

Oct 2012 to Feb 2013

• Supervised staff of 5, while simultaneously training multiple topics and providing go-live support resulting in a 95% approval rating.

• Responsible for many curriculum enhancements, resulting in curriculum that matched job roles.

• Recognized by project manager for leading the “most organized team.”

 

 

UCSF, San Francisco, CA. – HB – SBO Trainer.

Feb 2012 to Oct 2012

• Lucia Kwan, the UCSF Revenue Cycle Director, said that of all the classes that she took from many trainers, my Customer Service classes and materials were the best. 

• Revised Core curriculum, Registration 101, and Customer service materials in a short time-frame. 

• Revised and re-wrote introductory materials for other Epic apps (Registration / Cadence) that served as a model for other apps. 

• Spearheaded PFS training go-live support effort using the Full Cycle model - resulting in completion of 150 training trouble tickets in two months.

• Selected for an elite go-live swat-team for HOD and Clinic billers and physicians that freed stalled front-line revenue flow - resulting in two extensions and a full-time job offer. 

• Trained over 130 SBO back-end office staff in Hospital Billing and SBO Billing.

 

  

Health Partners, St. Paul, MN. – HB/PB Principal Trainer.

Oct 2011 to Feb 2012 

• Due to extensive experience, re-wrote 100% of outdated material and revised training data in only 2 months.

• Certified a CT to take over after contract end date. 

• In addition to teaching HB, taught PB using the HB app – which is rare. Director said” best training to date.”

 

 

Park Nicollet, Minneapolis, MN. – PB/SBO Instructional Designer.

July 2010 to Oct 2011

• Caused a well-received shift in the SBO training approach – by promoting and writing Core curriculum for PB and HB that was congruent with adult learning theories and caused a reduction in hours needed for advanced classes.

• To the delight of clients - initiated training needs analysis meetings with billing, collections and customer service managers resulting in curriculum linked-in with tasks in the field. 

• In response to repeated customer requests, assigned as sole Rev Cycle support-person for TRIA Orthopedic clinic for two months.

• Supervised CT. Conducted Epic Credentialed Training for new HB and PB trainers. 

• Built training database for PB HB and SBO. Wrote Assessments.

 

 

Stanford Hospital, Palo Alto, CA. – HB Trainer.

June 2009 to July 2010

• Taught Hospital Billing: targeting adult learning styles – received highest trainer reviews on the HB team.

• In recognition of responsiveness to mgmt. needs, selected as sole trainer for Sacramento Customer Svc. staff.

• Only PB, HB, ADT or Cadence trainer receiving extension. Extended four times.

• Using ongoing gap analysis, developed documents and trainings that resulted in streamlined workflows and new ideas - helping Stanford reach Epic’s highest percent-to-dollar revenue goals. 

• Used full-cycle planning to implement and improve training plan before and after go-live. 

• Extended four times.

 

 

Tustin CA. – Obtained M.A. in Education.

April 2008 to June 2009

 

 

Office Ally, L. Beach CA. – Training & Curriculum Consultant.

July 2007 to April 2008

• Trained doctors and office personnel in E.M.R. and billing systems. Received 95% review rating.

• Wrote E.M.R. training manual and marketing materials that was used for over 4 years.

 

 

Kaiser Permanente, Pasadena CA. – Applications Trainer.

Sept. 2003 to July 2007

Epic Trainer. Soft-Skills Trainer. Application Coordinator. Project Manager.

• 2004: Wrote Epic PB, HB and Prelude Super Manager manuals, trained hundreds of billers.

• 2005: Managed ePremis rollout, personally training 100+ S. California billers. 

• 2006: Promoted to position of IT Epic Analyst. 

• Key Accomplishment: Achieved a Kaiser first by managing a unified Southern / Northern Ca. upgrade project.

 

 

Sprint PCS Training - Irvine CA.

Feb. 2000 to Dec. 2002

• 2002: Managed /trained 100+ users and supervisors in 8 week-long system app. courses of 30 students each.

• 2001: Project Manager on curriculum redesign project that cut new hire training time back by one week.

• Month 9: Promoted to Customer Service Training at 1,100 person call center. 

• Month 6: Promoted to Technical Service Dept. due to self-initiative to learn technical issues.

• Month 4: Customer Service Rep. Trained staff in long distance sales techniques, resulting #1 sales ranking.